Business Conversations Module For Open Source ERP
Communication – you can never emphasize enough how crucial open communication is to the success of any commercial enterprise. Business information systems are designed to facilitate a constant flow of information through the arteries of your company. Another every important aspect to your enterprise’s communication is business related conversations.
These ‘conversations’ take many forms – verbal conversations, over the phone or in person, but also ‘electronic’ conversations, mainly through Emails. Whenever a business event occurs, a conversation is (or should be) triggered. Let’s take our ATP events, for example – a user notices that stock levels for product A are about to go below safety stock levels. He will send an email to the person in the organization in charge of inventory replenishment. That person will than create a purchase order or production order, and reply back the conversation trigger.
These conversations are attached to any object in an ERP system – to a customer, a supplier, a delayed sales order or a purchasing order that’s long overdue.
The problem with using emails for conversations in a business environment is twofold – emails lack the immediate business context of the underlying business event, and are ‘private’ – only those who are on the email loop are aware of the undergoing conversation around the business event.
The demo below will demonstrate a conversation module which is embedded into the relevant business object, in our case – a product. A conversation is initiate once a user identified an issue with inventory management, using the ATP viewer. The conversation module will be part of many of the application (in addition to the ATP viewer ) we will release. The way we implemented conversations, other than being in the immediate context of the business event, have the advantage of being accessible by anyone. This level of transparency is extremely powerful in solving issues quickly while keeping an audit trail for future reference.
Business Conversations – click image to view demo
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